General Terms and Conditions
Oceans and Flow
Each trip will have particular terms and conditions, complementing this next general conditions. When embarking in a Oceans and Flow Journey, the participant becomes aware of and accepts all Terms and Conditions here established.
Liability / Insurance
The presentation of adequate insurance for the travel program is obligatory on the part of the client. If it does not match the one recommended, Oceans and Flow may refuse registration or be exempt from any liability for damages and additional costs.
The registration on a trip will only be validated after full payment or a deposit of 30% (not be refundable in case of withdrawal) on the total value of the service. The client undertakes to settle the balance of the cost of the trip, including any additional services he requests, up to 30 days prior to departure. If the registration takes place less than 30 days from the program start date, the total price must be paid upon registration, subject to confirmation of the associated reservations / services. Oceans and Flow reserves the right to cancel any registration whose payment has not been made under the conditions previously stated.
The minimum age of registration is 18 years. Children under 16 years old will only be accepted if accompanied by one or both parents, according to current legislation.
You have to be aware that unforeseen events may arise related to socio-cultural and climatic impacts. Also be conscious of the physical demands of the trip and the possible difficulty of access to healthcare.
If you registered in a Journey, you can not change the registration to another Journey or for the same one departing on a different date without the consent of Oceans and Flow. If it is possible to make the change, it may be subject to fees and charges set out in the topic on Dropouts..
Termination of Registration
You may assign your registration, being replaced by another person who has all the conditions required for the trip. To do so, you must inform Oceans and Flow with at least 15 days in advance and that such assignment is possible under the applicable air transport regulations. If the person who replaces you is of a different gender, this may interfere with the accommodation, being subject to possible limitations of accommodation, in case it is not a single room, or to pay extra for it.
The cessation of registration for usufruct of another person jointly and severally liable for the transferor and transferee for the payment of the price of the trip and respective additional charges
Where there are reasons other than justified, the organizing agency may change the order of the itinerary, change the departure times or substitute any of the hotels provided by other category and similar location. It will inform you of such change as soon as it has it knowledge.
Cancellation of the Program by Oceans and Flow
When the trip is dependent on a minimum number of participants, the organization reserves the right to cancel the package if the number of registered participants is less than the minimum. If this happens, you will be informed in writing of the cancellation within 7 (seven) days.
If you or any of your companions give up the trip 30 days before the start of the travel program date, you will lose 30% (non-refundable) of the program value, which was paid to Oceans and Flow upon registration. If the withdrawal is made 30 (thirty) days or less from the start date of the program, you will lose the total amount of the program of the trip.
Once started the trip, services unused by you are non refundable. If the services expected to be provided by the program fail, for reasons not attributable to the Organization and if substitution is not possible by other equivalent, gives you the right to be reimbursed for the difference between the price of the services expected and the actually rendered.
You should have in good order your personal or family documentation (identity card, visas, authorization for minors, certificates of vaccines and other possibly required). Oceans and Flow accepts no responsibility for the refusal to grant visas or no customer entry permit in a foreign country; still the customer’s account any costs that this would entail.
Travel in the European Union:
You (regardless of age) should be in possession of their civil identification document (passport; B.I, Citizen Card);
To obtain medical care must be carriers of their European Health Insurance Card.
Travel outside the European Union:
You (regardless of age) should be in possession of your civil identification document (passport) and a visa if necessary (get this information from the agency at the time of booking);
Nationals of non-EU countries should consult specific information about the required documentation for conducting travel to the embassies / consulates of the countries of origin.
Occasionally, Oceans and Flow photographs and films during the trips, in order to have material for the promotional use of their programs. The consent of the participants is hereby established, unless specifically stated that they do not allow the public use of their image (see Terms of Responsibility).
Meeting Point and the Beginning of our Trip
Your meeting point on every trip with the Tour leaders and the other participants is indicated in each travel program. The specific location will be communicated to you in a timely manner before the trip.
The air travel or other means of transport that take you to the beginning of the trip are purchased by you by other means. In any case, it is your responsibility to be at this meeting point at the time agreed with the group.
Accommodation provided by Oceans and Flow is presented below:
Double Room – can be double or twin depending on availability of the accommodation;
Triple Room – group of friends or people traveling alone who want to share
Individual Room – subject to individual housing supplement payment, there may be travel / nights that this option is not available due to restrictions from the accommodation unit.
In some cases, as stated in the travel program, accommodation will be in camping tents, bungalows, on a boat or others.
The organization can group in pairs, by gender and in chronological order of enrollment, the clients who register individually for the same trip. Exceptionally on some trips, due to the characteristics of each accommodation, the separation by gender may not be possible
Oceans and Flow is not responsible in any way for baggage and other assets that you can carry, whatever the place or means of transport used. It is recommended to you to hire baggage insurance and its presence in the loading and unloading of the same. In case of removal, damage or luggage destruction, you must claim immediately, in writing, with the service provider entity and / or entity to guard whom they were deposited, keeping a copy of the complaint.
Note: These Terms and Conditions are complemented by the travel program that you sign up to, which constitutes the particular conditions of participation in an Oceans and Flow Journey. They can also be supplemented by any other specific conditions sent to you upon registration or any other if properly agreed by both parts.